FAQ

Dr. Melissa Castillo is a physician and surgeon graduated from Pontificia Universidad Javeriana. Since 2018, she has focused on hair medicine and hair transplantation and has specialized training in Trichology and Hair Transplantation. She works with techniques such as FUE and Body-to-Head transplantation, creating individualized treatment plans for each patient.

The clinic is located at Avenida Carrera 19 #108-45, Office 402, Otúa Building, in Bogotá, Colombia. Patients can visit the clinic for consultations, evaluations and hair restoration procedures.

The clinic is open Monday to Friday from 8:00 a.m. to 5:00 p.m. and Saturday from 8:00 a.m. to 1:00 p.m. The clinic is closed to the public on Sundays.

Patients can pay for their consultation and treatment using a card, bank transfer, or cash. International patients can also receive a secure payment link to make payments conveniently from abroad.

Yes. An initial evaluation is vital before any transplant procedure. Dr. Melissa Castillo assesses your hair loss, donor area, goals, expectations and overall suitability for treatment. This evaluation helps determine the most appropriate approach for your case.

Yes. Dr. Melissa Castillo offers both in-person and virtual consultations. An online evaluation can be particularly convenient for patients who live outside Bogotá or are planning to travel to Colombia for their procedure.

Treatment options are selected according to each patient’s needs. The clinic offers FUE hair transplantation and Body-to-Head transplantation, as well as restoration procedures for the scalp, crown, temples, beard and eyebrows. Medical hair-loss management may also be considered when appropriate.

FUE, or Follicular Unit Extraction, involves removing individual follicular units from a suitable donor area and carefully implanting them into areas affected by hair loss. The technique allows for precise placement while avoiding a linear donor-area scar.

Yes. Foreign patients can begin their hair restoration treatment through a virtual consultation. After evaluating your case, the clinic will provide information about the recommended procedure, appointment planning, payment process and other practical details needed for your visit to Bogotá.

Natural appearance is an important part of treatment planning. Dr. Castillo considers factors such as hair direction, density, follicular characteristics and the patient’s facial features when planning graft placement.

The duration depends on the type of procedure and the individual clinical case. Dr. Melissa Castillo generally avoids surgeries lasting more than six hours to prioritize patient comfort and the quality of the follicular units. Larger procedures may therefore be divided into sessions on different days.

Each treatment is planned around the patient’s individual hair characteristics, goals and expectations. Dr. Castillo provides close medical attention throughout the process, including consultation, surgery and postoperative care, with an emphasis on natural-looking and harmonious results.